Privacy Policy

Effective Date: December 18, 2024
Last Updated: December 18, 2024

Your privacy matters deeply to us at Lucky Dreams Casino. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our online casino services. We're committed to transparency and maintaining the highest standards of data protection in accordance with international privacy regulations and Australian privacy principles.

By creating an account and using our services, you acknowledge that you've read, understood, and agree to this Privacy Policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your data.

Information We Collect

To provide you with exceptional gaming services, we collect various types of information. Understanding what we collect and why helps you make informed decisions about using our platform.

Personal Information You Provide

When you register at Lucky Dreams, we collect personal details necessary for account creation, verification, and legal compliance. This includes your full name, date of birth (to verify you're 18 or older), residential address, email address, and mobile phone number. We also collect government-issued identification documents during the verification process, such as passport or driver's license copies, and proof of address documents like utility bills or bank statements dated within the last three months.

Financial Information

To process deposits and withdrawals, we collect payment details including credit/debit card numbers (stored securely with our payment processors), bank account information for direct transfers, e-wallet account details, and cryptocurrency wallet addresses when applicable. We never store complete credit card numbers on our servers - this information passes through encrypted connections directly to certified payment processors.

Gaming Activity Data

We automatically track your gaming activity to enhance your experience, ensure fair play, and meet regulatory requirements. This includes every bet placed, game outcomes and winnings, bonus claims and wagering progress, tournament participation and rankings, and your complete transaction history showing all deposits, withdrawals, and adjustments.

Technical Information

When you access our platform, we automatically collect technical data including your IP address, device type and operating system, browser type and version, screen resolution and device settings, referring website URLs, and pages visited during your session. This information helps us optimize our services and troubleshoot technical issues.

How We Use Your Information

Every piece of data we collect serves specific purposes that benefit you directly or help us maintain a secure, compliant gaming environment.

Account Management

We use your information to create and maintain your account, verify your identity and age, process your deposits and withdrawals, manage your bonuses and promotions, and provide customer support when you need assistance. These fundamental services require access to your personal and financial data.

Service Improvement

Your gaming data helps us personalize your experience by recommending games you might enjoy based on your play history, customizing bonus offers to match your preferences, and optimizing our platform's performance across different devices. We analyze usage patterns to identify and fix technical issues, improve loading times, and enhance overall user experience.

Security and Fraud Prevention

Protecting your account and our platform requires constant monitoring. We use your information to detect suspicious activities, prevent unauthorized access, identify potential fraud attempts, ensure compliance with anti-money laundering regulations, and protect against problem gambling by identifying concerning betting patterns.

Legal Compliance

As a licensed online casino, we must comply with numerous regulations. Your data helps us verify age and identity as required by law, maintain accurate financial records for auditing purposes, report to regulatory authorities when necessary, respond to legal requests from law enforcement, and demonstrate compliance during licensing reviews.

Marketing Communications

With your consent, we'll send promotional emails featuring new bonuses, special tournament announcements, personalized offers based on your gaming preferences, and important updates about our services. You can opt out of marketing communications anytime through your account settings or unsubscribe links in emails.

How We Protect Your Information

Security isn't just a feature - it's fundamental to everything we do. We've implemented comprehensive measures to safeguard your data against unauthorized access, theft, or misuse.

Encryption Technology

All data transmitted between your device and our servers travels through 256-bit SSL encryption, the same technology banks use to protect online transactions. This encryption renders your data unreadable to anyone who might intercept it during transmission. Stored data remains encrypted on our secure servers, adding another protection layer.

Access Controls

Only authorized personnel with legitimate business needs can access your personal information, and their access is logged and monitored. We implement role-based permissions ensuring staff members see only the data necessary for their specific functions. Regular audits verify that access controls work correctly and identify any unusual activity.

Secure Infrastructure

Our servers reside in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, and environmental protections. We use firewalls and intrusion detection systems to monitor and block unauthorized access attempts. Regular security updates and patches keep our systems protected against known vulnerabilities.

Payment Security

We never store complete credit card numbers on our servers. Payment processing happens through PCI DSS compliant payment processors who specialize in secure financial transactions. These processors maintain separate, highly secure systems specifically designed to handle sensitive payment data.

Information Sharing and Disclosure

We never sell your personal information to third parties. However, we must share certain data with trusted partners and service providers to operate our casino effectively and comply with legal obligations.

Service Providers

We work with carefully selected third parties who help deliver our services. Payment processors handle your financial transactions securely. Game providers supply the pokies and table games you play. Customer support platforms help our team assist you efficiently. Email service providers deliver communications you've opted to receive. These partners access only the data necessary for their specific functions and must maintain the same privacy standards we uphold.

Regulatory Authorities

Our gaming license requires us to share information with regulatory bodies that oversee online gambling. These authorities may request player data during audits, investigations, or compliance reviews. We provide only what's legally required and ensure these authorities maintain appropriate confidentiality.

Legal Requirements

We may disclose your information when legally obligated to do so, such as responding to court orders or subpoenas, complying with law enforcement requests in legitimate investigations, protecting our legal rights in disputes, or preventing fraud and ensuring platform security.

Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may transfer to the new entity. We'll notify you via email and prominent website notices before any such transfer, giving you options regarding your continued use of our services under new ownership.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your experience and analyze platform usage. Understanding these technologies helps you make informed choices about their use.

Types of Cookies We Use

Essential cookies enable core functionality like account login, session management, and security features. These cookies are necessary for our services to work properly. Performance cookies collect anonymous data about how visitors use our site, helping us identify technical issues and optimize performance. Functionality cookies remember your preferences such as language settings, favorite games, and display options. Marketing cookies track your browsing to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookie Preferences

Most browsers allow you to control cookies through their settings. You can block all cookies, accept only certain types, or delete existing cookies. However, disabling essential cookies will prevent you from accessing certain features or logging into your account. Visit your browser's help section for instructions on managing cookie settings.

Your Privacy Rights

You maintain significant control over your personal information. We respect and facilitate the exercise of your privacy rights under applicable laws.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request. Download your gaming history, transaction records, and account information directly from your account dashboard anytime.

Correction and Updates

If your personal information changes or you notice inaccuracies, update it through your account settings. For changes requiring verification (like name or date of birth), contact our support team with appropriate documentation.

Deletion Requests

You can request account deletion and removal of your personal data. However, we must retain certain information for legal and regulatory compliance periods, typically seven years for financial and gaming records. After this retention period expires, we'll permanently delete your data.

Marketing Opt-Out

Unsubscribe from marketing communications anytime through account settings or by clicking unsubscribe links in our emails. You'll continue receiving essential account-related communications like security alerts, transaction confirmations, and important service updates even after opting out of marketing.

Complaint Rights

If you believe we've mishandled your personal information, contact us first so we can address your concerns. You also have the right to lodge complaints with relevant data protection authorities in your jurisdiction.

Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts

While your account remains active, we maintain all associated data to provide continuous service. You can access, update, or delete non-essential information through your account dashboard anytime.

Closed Accounts

After account closure, we retain your data for seven years to comply with financial regulations, gaming license requirements, and anti-money laundering laws. During this retention period, your account remains deactivated and inaccessible, but the data exists in our secure systems for regulatory purposes.

Automatic Deletion

Once retention periods expire and no legal obligations require continued storage, we permanently delete your personal information from our systems. Backups containing your data are also purged according to our retention schedules.

International Data Transfers

We operate internationally, which sometimes requires transferring your data across borders. When such transfers occur, we ensure your information receives protection equivalent to what this Privacy Policy promises.

Our servers and data processing facilities may be located in countries different from your residence. These jurisdictions might have different data protection laws than your home country. However, we ensure all international transfers comply with applicable privacy regulations through appropriate safeguards like standard contractual clauses, adequacy decisions, and binding corporate rules.

Children's Privacy

Our services are strictly for adults aged 18 and older. We do not knowingly collect information from individuals under 18 years of age. Our verification processes specifically check for underage attempts to access our services.

If we discover that someone under 18 has provided personal information, we'll immediately delete that data and terminate the account. Parents or guardians who believe their child has accessed our services should contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we'll notify you through prominent website notices and email alerts.

The "Last Updated" date at the top of this policy indicates when the most recent changes took effect. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us About Privacy

Questions, concerns, or requests regarding this Privacy Policy or our data practices? We're here to help. Our dedicated privacy team responds to inquiries promptly and thoroughly.

Responsible Gaming and Privacy

We use your gaming data to promote responsible gambling practices. Our systems monitor betting patterns to identify potential problem gambling behaviors. If we detect concerning patterns, we may reach out to offer support, suggest self-limitation tools, or recommend breaks from gaming.

You can set deposit limits, loss limits, session timers, and self-exclusion periods through your account settings. We maintain these preferences confidentially and honor them strictly. If you choose self-exclusion, we'll delete your marketing data immediately while retaining essential account information per regulatory requirements.